I’m having trouble logging into the conference website, what do I do?

Clear your cache: Your device may be storing data that's interfering with the page you're trying to load. Follow these steps to clear your browser's cache.

  1. First you'll need to determine which browser you're using.
  2. Follow the relevant link for more detailed instructions on how to clear your cache: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari.
  3. Refresh the page in your browser.
  4. Repeat the steps you took prior to receiving the instance ID.

Try a private browser window: Visiting the page in a private browser window may resolve the issue.

  1. Follow the relevant link for instructions on how to open a new private browsing window: Google Chrome, Microsoft Edge, Mozilla Firefox, Safari.
  2. Repeat the steps you took prior to receiving the instance ID.

Related IEMA Connect Questions

Can’t find the answer?

If we haven’t been able to answer your question here, please get in touch so we can help you. A member of our team is ready and waiting...

Contact us