IEMA Complaints Procedure

If you have a complaint about an IEMA activity, product or service, please make a complaint using this procedure. If your complaint relates to a membership appeal or disciplinary matter, please refer to the relevant procedures, see http://www.iema.net or contact us at the address or telephone number below for further information.

What you can expect:

• Your complaint to be thoroughly investigated;
• To be treated fairly;
• Your complaint to be confidential; and
• The information you provide to be used to improve the IEMA’s services.

Who to contact regarding your complaint

Please contact the Director of Membership Services at the IEMA by letter, email, phone or fax. You can ask someone else to help you complain or complain on your behalf and this won’t affect how your complaint is dealt with. The contact details are:

Director of Membership Services
IEMA (Institute of Environmental Management and Assessment)
St Nicholas House, 70 Newport, Lincoln, LN1 3DP.
Tel: 01522 540069
Fax: 01522 540090
Email: info@iema.net and put Complaint as your subject heading.

What happens then and how long will it take?

We will let you know if there is a delay.

What are the possible outcomes?

• If we got it wrong, we will apologise
• If possible we will put things right, we will also implement measures to ensure that it doesn’t happen again
• If we cannot put things right, we will offer an alternative or refund where appropriate

What if you’re still not happy?

You can request that your case is referred to the Chief Executive of the IEMA.